FAQ'S

What is the LuxeWell order process, step by step?

Visit our Shop to get an instant quote or submit an enquiry to get a custom quote. Once payment is made and your artwork is approved, we’ll start production. If you need a dieline template or sample before production, learn more here.

  • Read article

What is your lead time?

Production typically takes 12-14 days for mailer boxes and folding carton boxes, 14-20 days for rigid boxes and other packaging types. Larger volume orders may take longer, but get in touch with us first! Shipping time is dependent on the shipping method you choose, which can take anywhere from 4-7 days or 14-47 days.

  • Read article

Do you provide samples?

Yes! We have different sampling options for different purposes. Sampling options include a sample kit, unprinted structural samples, printed Simplified Samples, or pre-production samples.

  • Read article

How do I measure box and packaging dimensions?

Use these mockups to determine which sides your packaging dimensions refer to (e.g. length, width, height).

  • Read article

Why do colors look different on screen than when printed?

Colors that you see on screen are created with light, while colors that are printed are created through the mixture of ink. Other factors such as materials and printers can also affect the outcome of your print compared to what you see on screen. More details here.

  • Read article
en_USEnglish
en_USEnglish